Frequently Asked Questions

Our setups are designed for babies and toddlers, typically ages 6 months to 3 years. Adults may enter to supervise little ones, but the equipment is designed for kids only. Children must be supervised at all times when playing in the soft play area.

We know how important it is to protect little ones whose immune systems are still developing. That’s why cleanliness and safety have always been at the heart of what we do. Every soft play item is thoroughly inspected and deep cleaned after each event, then sanitized again before the next booking. To ensure the highest standards, we never double-book the same equipment in a single day — giving us the time needed to properly clean and prepare everything for your family.

A: Yes. Our equipment works in both settings. For outdoor use we set up on grass, turf, or cement. The surface area should be flat, clean, dry, and safe. If outdoors, shade is required to cover soft play area in 70+ degree weather. 10' x 15' Canopy cover availble to rent for $50 if needed. Please note we do not set up at parks.

A: Standard rentals are 4 hours. Longer rentals may be available upon request for $50 per hour.

A: Absolutely! We handle delivery, setup, and teardown so you can relax. We offer free delivery within a 15 mile radius of zip code 94513. There will be a fee of $100 up to a 30 mile radius and $200 up to a 60 mile radius.

Yes, a $100 non-refunable deposit secures your date. The balance is due no later than 2 weeks before the event. Bookings made 14 days or less from the event date must be paid in full to secure the date & package.

Failure to follow the rules, terms and conditions may result in part or full forfeiture of the deposit as well as $150 cleaning fee.

A: If your event is outdoors, we’ll work with you to reschedule or adjust indoors if space allows.

A: Most setups fit comfortably in a living room, backyard, garage, or event space. Dimensions are listed for each package. Make sure to measure the area, making sure you have enough space for the package you pick.

No. Depending on the size of your package set up and break down time can be between 1-2 hours and is not included in the rental time. We’ll coordinate setup and pickup times around your schedule to ensure everything runs smoothly without disrupting your special day.

We understand that sometimes plans change. If you need to cancel, please let us know at least seven (7) days before your event. While cancellations are non-refundable, your payment can be fully transferred to a new date within 12 months of your original booking. Please note that deposits are non-refundable.